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WE'RE HERE TO HELP. 

Questions? Comments? Problems? Email us on contact@zhome.com.eg and our representative will follow up shortly.

Or you could fill out your query in the form below and we will surely cater to all your needs.

CONTACT US

ZHome

Email:  contact@zhome.com.eg

​Phone: +201068733002

service hours: 9 am, 6 pm

 

How to reach Us

the location and map to be: Building 11 Block37 Unnamed Road, Maadi as Sarayat Al Gharbeyah, Maadi, Cairo Governorate


Frequently asked questions

How can I order products from ZHome?

You can order products within Egypt
a. On the product page you will find all information about each product, including technical specifications, Platforms supported, related explanatory information and Videos.
b. Add products to the shopping cart by selecting the color and number of products you want to buy.
c. Visit other products or click on the shopping cart to change which products or the amount of products that you wish to order.
d. Continue by selecting the shipping address and payment method. We offer Free standard delivery and premium delivery. You can change the delivery address under "Edit shipping address". Payment can be made with credit card, PayPal or Cash on Delivery.
e. You will receive an overview of the order before you are confirming it.
f. After the payment process is completed, you will receive an email with your order confirmation. We will then send you your delivery as soon as is possible.
g. When we’ve shipped your order, we will send you an email with the tracking number so that you can track the delivery status.
h. Our customer service is ready to help you seven days a week. You can contact us by sending an email to support@ZHome.com.eg


How can I track my shipment?

As soon as your order has been shipped, you will receive an email from ZHome with your tracking number. You can then track the current delivery status by going to the delivery service page and entering the tracking number.
In some cases, the same order might be dispatched in multiple shipments to speed up the process. All trackings must be automatically provided, if not please, contact us by sending an e-mail to  shipping@zhome.com.eg

 

What payment methods are available?

Payments can be made by credit card, PayPal or Cash on Delivery

How and when can an order be cancelled?

Email support@ZHome.com.eg immediately, to check if your order is eligible for cancellation.
- If the order has not shipped: cancellation is possible, but not guaranteed.
- If the order has shipped: cancellation is not possible. The items will be delivered normally. To receive a refund, you must initiate a return - please refer to our 3 STEP return process.


What should I do if my product is defective?

If you have received a defective product or if a defect occurs within 6 months after the purchase of your product, you can return goods after we’ve inspected them. The procedure for returning a defective process is as follows:
a. Write us an email and describe in a few sentences what the problem is and how it arose. Please add pictures showing the damage.
b. ZHome's customer service team will respond within a short period of time and provide you with a return label in the case of a justified complaint.
c. Return the item with the return label you received from ZHome.
d. You will receive a full refund after about one week.


When can my warranty claim be voided?

Your warranty claim is voided if:
a. A product has been used incorrectly (e.g. underwater, although it is not waterproof).
b. A product suffers damage from extreme use by the customer.
c. A product shows discoloration from extended use.
d. A fault has arisen due to incorrect handling by the customer.


Why Does my order comes in multiple packages?

Since our articles are sent from different warehouses depending on the manufacturer, you will receive your articles in separate packages.

If you order several items from different manufacturers, your order will be split up according to manufacturer and shipped separately. We want your products to get to you as quickly as possible and that way you don't have to wait for us to put your entire order together.

For every parcel sent you will receive a separate shipping confirmation by email with a tracking link. 

 

Why ZHome Bundles comes in several packages?

ZHome Bundles are a great way to save money while enjoy amazing Smart Home Experience. ZHome offers exclusive bundles from different manufacturers that is why you can receive the packages separately to get them all as soon as possible

  

How can I order my products with professional installation?

After you add the Smart product to your shopping cart, you can just select the professional installation checkbox on the Checkout page. Within 48 Hours you will receive a call to schedule the time suits you for the installation.

 

What is the prices of the professional installation ?

The prices depends on the category and number of the devices you would like to install. You will receive a call from ZHome to agree on the time you prefer for installation and the exact prices

 

Is there offecial warranties with the products ?

 

All the products at ZHome store has official local warranties varies depending on the manufacturers, but on average it is between 12 and 18 months.

What is the difference between the product warranty and ZHome Functional Guarantee ?

All the products at ZHome has official Warranty from the manufacturer. ZHome Functional Gurantee is a further step offered by ZHome to