What are the payment methods available?

ZHome offers different payment methods including: Cash on Delivery, Credit Cards, Mobile Wallets, Sympl and more to come


IS SHIPPING FREE?

Shipping is totally Free inside Greater Cairo. Shipping costs would apply for other regions differently. 


WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

It depends on the products, but on average you should recieve your order within 2-4 working days inside Greater Cairo, 3-5 working days in Alexandria, 5-8 working Days for other cities.

What if my product is defective?

Customers are entitled to notify ZHome of any discovered defects and demand either to replace them or to request return and full refund within 14 calendar days from the moment of the receiving the products. The only exception are defects caused by improper handling of the Items by the Customer.
Please submit your order number and defective items to support@zhome.com.eg to request exchange or refund.


Can I return the product without specific reason?

Customers have the right to return any purchased product without defining a reason within 14 calendar days from the moment of receiving those products. The items can be returned if their consumer properties, factory labels, and original package condition are preserved. Shipping charges are not refundable in this case, and for free shipping orders the shipping costs will be evaluated and deducted from order value. To do so please write an email to support@zhome.com.eg and we will get back to you as soon as possible.